Refund policy

Return & Refund Policy

We offer a 7-day return window from the date of delivery.

Eligibility for Return:

• Product must be unused and in original condition.

• Product must be returned in original packaging.

• Return request must be raised within 7 days of delivery.

• Proof of purchase is required.

Non-Returnable Items:

• Used or damaged products.

• Products damaged due to misuse or improper handling.

Refund Process:
Once the returned product is received and inspected, refunds will be processed within 5–7 business days.

• Prepaid Orders: Refund will be credited to the original payment method.

• COD Orders: Refund will be processed via bank transfer after collecting customer bank details.

Shipping charges are non-refundable unless the product received is defective or incorrect.

To initiate a return, email support@odoluxe.com